case study

The Scout Store

+6.1% increase in first-time purchasers

Driving measurable impact at scale.

Hollie Lockwood

Ecommerce Manager

Partnering with Flockr has been a real success for The Scout Store. As the official retailer for The Scouts, it’s essential that our online experience reflects the trust, authenticity, and community values that define our organisation.

Flockr’s social proof solution helped us do exactly that, adding a layer of credibility and engagement that feels natural to our customers.

Since introducing Flockr’s real-time messages across key pages, we’ve seen measurable improvements in customer behaviour, particularly among first-time visitors.

The setup was fast, the team were supportive throughout, and the results were clear: more engagement, higher conversion, and a stronger sense of trust on-site.

Flockr has proven to be an effective, data-driven way to turn browsers into buyers, without any compromise to our user experience. We’re delighted with the outcome and look forward to building on these results.

4% Increase
In overall conversion rate
6.1% Uplift
In first-time purchasers
5.7% Increase
In mobile conversion rate
15 Days
To statistical confidence

About

The Scout Store

The Scout Store is the official online retailer for The Scouts, the UK’s largest youth movement dedicated to developing skills for life.

The store offers a wide range of official Scouting uniforms, badges, outdoor gear, and accessories.

With a mission to support the Scouting community and reinvest profits into the movement, The Scout Store aims to deliver a seamless and trustworthy shopping experience for its members, volunteers, and supporters across the UK.

The Challenge

The Solution

Flockr deployed its Social Proof solution across the

The Scout Store

website as a 30-day A/B test.

Visitors were split 50/50 into two persistent audiences:

Control: No Social Proof messaging
Variant: Contextual Flockr Social Proof messages

Messages were displayed at key decision points across the customer journey, including:

Category and home pages
Quick add, cart drawer,and checkout
Product listing and product detail pages
Search and recommendations
Message types included:
“Last sold”
activity
Number of views and quantity sold
Added-to-cart signals
Best seller and most viewed

The results

The test delivered statistically significant improvements across multiple key metrics.

Conversion uplift

Real signals.
Real results. At scale.

From Canada to 30+ international websites — Flockr helps leading brands convert with confidence.

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